Returns & Exchanges
RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Footwear should have no scuff marks on its outsole
- Originals receipts would need to be included
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our outlet or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 10 days of the invoice date
2. EXCHANGES AT OUR OUTLETS
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to any of our outlets.
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
3.3 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returnedand onward shipping charges of exchanged items.
3.4 However, if any of the products received is deemed defective or a wrong shipment, BeetleBug.com will bear the cost of shipping the item(s) back to you
3.5 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
3.6 All returns and exchanges made via our online portal at www.kitchenPDU.com would need to be shipped to :
NCI-FZ LLC
KitchenPDU.com
Dubai Media City
Building 8,314-315
Tel: +97143902210
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
5. REPAIR POLICY
We offer repair services for all our products. Kindly visit www.kitchenPDU.com more information or contact us at support@kitchenPDU.com
